Live From Your Bedroom – Terms & Conditions

Terms & Conditions  – Live from your Bedroom at the Holiday Inn London Gatwick Worth

  • All Tickets are offered subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to confirming Your order and any queries relating to them should be raised with us prior to purchase, as confirming Your order constitutes acceptance of these Terms and Conditions.
  • All sales are final. All tickets are non-refundable and non-transferable. (See Covid 19 Cover for different conditions.
  • Covid 19 Cover – If your postcode area that was used for booking is placed on a national or local lockdown and published on the UK Government website a full refund will be given by the Hotel.
  • It is Your responsibility to check Your Tickets to ensure they are correct since if a mistake has been made by us or you have made a mistake it cannot always be rectified and We accept no liability or responsibility for any failure to rectify and nor will we accept any liability to reimburse you for any amount paid by you. Accordingly, please check your Tickets carefully on receipt and contact us immediately if there is a mistake.
  • There must be at least one adult of the minimum age of 18 years old in each bedroom, proof of identity or age may be asked.
  • A maximum of six people can view the performance from one bedroom, any more guests in a bedroom will be asked to return to their bedroom or to leave the premises. This is due to the Government regulations in place.
    If Government regulations change before your performance to less than six people to socially mix together, a full refund will be given for any bedrooms “without a view”.
  • All guests must have a bedroom booked at the hotel to view the performance, access will not be gained to the venue without a booking.
  • Security at the Hotel will be checking all tickets and you will only be able to access the bedrooms with a booking/ticket.
  • Standard bedrooms consist of a Double or Twin bedroom; a request can be made for your preference of room type however this cannot be guaranteed, this bedroom type only sleeps up to two guests.
  • Executive bedrooms all have a Super King size bed, and only sleeps two guests per bedroom.
  • All guests will be viewing the live performance from inside their bedroom and will not be permitted to go into the courtyard, this is in line with social distancing regulations.
  • Performances will be viewed through triple windows; these can be opened or kept closed if preferred. The windows are 2.5 Meters wide and 1.15 Metres high in size. Two thirds of the windows open.
  • Events will take place on all weather conditions, it will only be cancelled by the Hotel in extreme circumstances and all guests will be informed if this is the case. A refund or performance reschedule will take place and this will the decision of the Hotel.
  • If the act is unable to perform on the evening of your chosen performance a similar alterative act will be chosen to replace the act for that night.
  • On check in to the hotel a pre-authorisation of your credit/debit will be taken for any extras for your bedroom and as a guarantee for any damages.
  • Any behaviour in the Hotel in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors will not be acceptable and the guest/s will be asked to leave.
  • If any guest uses threatening, abusive or insulting behaviour or in any way provokes or behaves in a manner you will be asked to leave the Event.
  • Smoking is not permitted in any of the bedrooms, only within a designated smoking Area of the Hotel. Any smoking in the bedrooms, a charge will be made to your card produced at check in.
  • IHG Reward benefits will not be given on Live from your Bedroom nights at the hotel, this includes points and upgraded bedrooms.