Live From Your Bedroom – FAQs

Frequently Asked Questions:

• With regards to Covid 19 what happens if we go into local lockdown?

We totally understand that during this time you might have questions about what happens if there are changes with regards to Covid regulations.

Please be reassured of our Covid protection: if for any reason there is a local lockdown at your home address meaning you are not able to attend (confirming that your postcode that you booked the tickets with is an affected area as stated by the Government) you will receive a FULL refund from us.

If the hotel goes into a local lockdown or national lockdown and we have to cancel our event, you will also recieve a FULL refund or an exchange of ticket if you prefer, if the hotel reschedules the event for a future date.

To give you peace of mind, we have just proudly been awarded with the AA Covid-19 Certificate for our hotel standards and protocols.

• I have booked a standard bedroom, can I request a Double bedroom ?

When booking a Standard bedroom, this could be a Double or Twin bedroom. Die to limited bedrooms for this event, we will try our best to accommodate your preference however this is not guaranteed. You can leave a comment of your preference in the comments box – we will try our best to accommodate this for you during your stay here with us

• I would like to eat at the hotel – what are my options?

We would love for you to dine with us, there are a few options available to you. You can log into your Ticket Fairy account and add a ‘2 course pre show meal in the extras section of the booking, alternatively you can order from our Room service menu throughout the evening, we will be serving festival style food directly to your bedroom.

• I want to attend with friend’s/family – how does this work?

Friends and Family can book additional bedrooms “without a view” for their overnight stay, but they can join you to view the performance together in the main Bedroom “with a View” – we will try to allocate the bedrooms as close as possible to your friend’s/families room.
To add additional bedrooms for your friends and family, once you buy your ticket “with a view” go through to additional extras and you can book the additional beds at that point. Additional bedrooms for your other guests’ overnight stay must be booked at the same time as the main viewing bedroom.
 (If you wish to book additional bedrooms “without a view” later, you must call the Events team on 01293 884806 ext 2006)

To remain in line with government regulations, groups up to 6 guests only are allowed per bedroom to view the performance

• How do I get purchased drinks throughout the show?

All beverages, soft drinks and alcohol can be purchased before/during/ and after the show using our easy Room service menu. Our Room service menu is serving chilled drinks directly to your bedroom. Our Brasserie Bar will also be open for you if you wish to have pre show drinks before the show.

• When can I arrive at the hotel for the event?

Check in time is from 2pm on the day, check out is 12pm the next day.

• Am I allowed to watch the show in the courtyard area?

No, in line with government regulations you are always permitted to social distance. Therefore, we found an alternative way for you to watch up close and personal from your large, opened bedroom windows. We are also including the added benefit of watching the performance live from the television in your room, so if you need a break from the dancing you don’t have to miss out on any of the show and can tune in from the comfort of your bed!

• Where can I smoke?

You can smoke in our designated smoking area located outside the front of our hotel. Smoking is not permitted in your bedrooms or out in the courtyard.

• Do you have restrictions in place with COVID?

Yes, face masks must be worn in all public areas, hand sanitiser is located around the hotel along with a clear one-way system. We have also been accredited as AA Covid-19 Confident, meaning we have in place all the necessary risk assessments, safety measures and staff training in line with government guidelines.

• How long are the performances?

There will be 2 x 45-minute performances (of your chosen act), with music playing throughout the interval so you can continue to stand at the window enjoying the party!

• Where can I park?

We have a large secure onsite car park; this is on your right side as you drive in. Car parking is included – however you must enter your registration plate on arrive at reception.

• What time is breakfast served in the hotel?

Breakfast is included in your bedroom rate; it is served between 07:00-09:00am. Our Bar & Brasserie is table service only, so please ensure you remain seated and your server will take your order at the table.

• What time is the pre show course meal? 

Your Pre show 2 course meal designed by our Executive Chef can be enjoyed in our contemporary Lytton’s Bar & Brasserie between the hours of 4:30-6:30pm, so you are all ready for the show at 7pm.
Our Bar & Brasserie is table service only.